Frequently Asked Questioned   How much does shipping cost? We ship your goods by air mai express.The price of our product in the web site include the shipping fee. How long will it take to process my order? Orders placed on headphonesky.com are typically processed and shipped within one business day. Please note: The billing address you enter during checkout should match the billing address on the statement of the creditcard used for payment. If these addresses differ, there may be a delay in processing your order. When will my order arrive? The length of time it takes to receive your order depends on the stock status of the product ordered and the order''s destination. Can I change or cancel my order? Because we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. Pls email to our company and we will try to accommodate your request. If your order has already shipped, you may refuse delivery and the order will be returned to us. When we receive it, we will cut the shipping fee we paid and refund the rest of money to your account. What should I do if my order gets lost, stolen or damaged during shipment? If the product is not delivered pls send email to us.We will investigate what happened and solve the problem for you immediately. If an item you receive is damaged or defective you can return the item by mail for a full refund. If returning the item via mail, please send a note with your return for the reason of the return and let us know if you want a refund or replacement. What are my payment options? You may use major credit cards, debit cards with the Visa, MasterCard or Discover logo, our company preferred credit card and Paypal to make purchases on ear-headphones.com. Please note: The billing address you enter during checkout should match the billing address on the statement of the credit used for payment. If these addresses differ, there may be a delay in processing your order. What sort of order confirmation will I receive? Once you through your payment,you will receive the confirmation within 24 hours. Do I have to register to place an order? No, you do not need to register on headphonesky.com to place an order. If you choose to register, the process is quick and the benefits are many. You may: Save billing and shipping information for future use Save items in your cart for 90 days to complete orders at your convenience Subscribe to receive email updates on new products and promotions When will my credit card be charged? We will authorize your credit card when you place your order. An authorization is a temporary hold on funds needed to pay for your order. In most cases, the authorization holds the funds until we ship your products. The charge to your credit card is finalized when we ship your products.